Making an enquiry

Sending a WhatsApp enquiry does not reserve a property. BestStay will contact the property to confirm current availability, price, minimum-stay requirements and any special conditions.

Booking confirmation

A booking becomes confirmed only after the final details and required payment instructions have been provided and the agreed payment has been acknowledged.

Cancellations

Cancellation terms may differ between properties. The applicable cancellation window, charges and refund position will be communicated before confirmation. Where no property-specific term applies, costs already committed on your behalf may be non-refundable.

Date or guest changes

Requests to change dates, guest numbers or stay details depend on property availability and may result in a revised price.

Check-in and property rules

Guests must follow the confirmed check-in instructions, occupancy limit and property rules. Late arrival or failure to provide required information may affect access.

Refund timing

Where a refund is approved, processing time depends on the property partner and payment method. BestStay will provide updates and reasonable support until the matter is concluded.